Stage 1: Collect the questions real buyers ask
Why it matters
Keyword tools tell you what is searched, not why. Your best topics are already sitting in your Search Console queries, sales call notes, support tickets and inbox, and in the questions people ask ChatGPT and Perplexity about your category. Pages built on real questions are the ones people, and AI answers, have a reason to use.
What to do
- Export the last 90 days of Search Console queries, plus anything from your CRM, call transcripts and support desk you can get as text.
- Ask ChatGPT, Perplexity and Google your buyers' ten most common questions. Note which sites get cited: they're who you're up against.
- Have AI merge duplicates, group questions by intent, and tag each group with where it came from.
- Run this on a schedule (weekly or at the start of each sprint) so the backlog fills itself.
Spam guardrail
Every topic in the backlog traces back to a real person's question. If you can't point to who asked it, it doesn't go in.
Here are questions from our Search Console queries, sales calls and
support tickets. Group them by the underlying question a buyer is
trying to answer. For each group give:
- the question in the buyer's own words
- how many raw questions it covers and where they came from
- whether it's research, comparison, pricing or how-to
Do not invent questions that aren't in the data.